Shipping policy
Delivery Information
Delivery Locations
We offer island-wide delivery for all our products.
Delivery Address
When placing the order, make sure that to enter the correct address and contact details. Also, select the correct ‘district/area’ from the dropdown menu based on which the delivery cost is calculated.
If any disparity is found between the address you entered and the district/area selected, then we reserve the right to take corrective actions and the delivery charges will be changed accordingly. In such a situation, the customer will be notified beforehand.
Delivery Time
We do our best to deliver the items as fast as possible we can. Please find the estimated delivery times based on the location,
- Colombo – Within 5 working days
- Outstation – Within 7 working days
These are estimated time frames and it may subject to change.
Delivery Charges
Delivery charges are calculated based on the location.
- Colombo District – 300
- Other Districts – 400
Delivery Partner
Our delivery partner is Koombiyo Delivery.
Tracking
You can track the location of the item(s) by visiting Simplex website and entering the tracking number provided.
Receiving the Item(s)
Our delivery partner will contact you before the delivery. Make sure to sign on the ‘Proof of Delivery (POD)’ provided and keep your copy safe.
Cash on Delivery
We do not accept credit cards for COD orders. It is your responsibility to keep the order amount ready to avoid any inconveniences.
If you have any questions regarding the delivery terms mentioned above, feel free contact us or reach us by phone 076 96 76 796.